Refund Policy
At Borosto, your satisfaction is our top priority. We aim to provide high-quality products and a smooth shopping experience. Below is our clear and simple refund policy:
Eligibility for Refunds
- Defective or Damaged Products:
If you receive a product that is defective, damaged, or not as described, please contact us within 7 days of receiving your order. - Conditions for Returns:
- The product must be unused, in its original packaging, and include all tags.
- Proof of purchase (receipt or order confirmation) is required.
How to Request a Refund
- Contact us at 03136404631 or email us at support@borosto.com.
- Provide details of the issue and a picture of the product if applicable.
- Once your return request is approved, we will share the return instructions.
Refund Process
- Inspection:
After we receive your returned item, we will inspect it to confirm it meets the conditions for a refund. - Refund Approval:
If approved, you will receive a full refund of the product price through your original payment method. Refund processing may take 7–10 business days depending on your payment provider.
Shipping Costs
- Customers are responsible for return shipping charges unless the product is defective or the wrong item was delivered.
Non-Returnable Items.
- Items that are damaged due to misuse or mishandling after delivery.
Thank you for choosing Borosto!