FAQs
Frequently Asked Questions (FAQs)
Here are some commonly asked questions to help you with your Brosto shopping experience:
How can I place an order?
You can place an order in the following ways:
- Add products to your cart on our website and proceed to checkout.
- Contact us via WhatsApp or call at 03136404631.
- Send us a message on our social media platforms.
We will need your Name, Phone Number, and Delivery Address to process your order.
How can I pay for my order?
We offer the following payment methods:
- Cash on Delivery (COD)
- Bank Transfer: Details will be shared upon request.
Do you offer discounts?
Discounts are available on selected products and kits. Keep an eye on our website or social media for exclusive deals and offers.
Do you deliver outside Pakistan?
Currently, we only deliver within Pakistan. Stay tuned for updates regarding international shipping!
Shipping & Delivery
What are your delivery charges?
Delivery charges are:
- Rs. 199 for orders below Rs. 2,999
- Free Shipping on orders above Rs. 2,999.
How long will it take to receive my order?
Delivery typically takes 3–7 business days depending on your location.
How can I track my order?
After your order is shipped, we will send you a tracking link via email or SMS. You can use this link to monitor your order’s status.
What if my order arrives damaged?
If your order is damaged or defective upon delivery, contact us immediately at 03136404631 or email support@borosto.com with details and a photo of the product. We’ll resolve the issue as soon as possible.
Returns & Refunds
Can I return or exchange a product?
Yes, you can return or exchange a product within 7 days of delivery if it meets our return conditions. Contact us at 03136404631 or support@borosto.com to initiate the process.
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping charges unless the product is defective or incorrect.
Other Questions
Can I order in bulk?
Yes, we accept bulk orders. Contact us for more details and discounts on large orders.
How do I contact Brosto?
You can reach us at:
- 📞 03136404631
- 📧 support@borosto.com
We’re happy to assist with any questions or concerns!
Thank you for choosing Brosto! 😊